Privacy Policy

Account information: name, email address, billing address, and contact details you provide when registering or purchasing services.

Payment information: payments are processed by our third-party payment provider. We receive confirmation of payment and limited details (such as the card type and last four digits); we do not store full card numbers.

Technical information: IP addresses, server and access logs, and diagnostic data generated while you use our services and website.

Support information: the contents of tickets, emails, and other communications you send us.

We use your information to provide and maintain your services, process payments and renewals, deliver support, prevent fraud and abuse, comply with legal obligations, and send service-related notices.

We may send occasional product updates or offers. You can opt out of marketing messages at any time; service and billing notices are not optional while you hold an account.

Our website uses essential cookies needed for it to function, and may use privacy-respecting analytics to understand aggregate traffic. We do not sell your browsing data.

We share information only as needed to operate our services: with our payment processor, our billing and client-area platform (WHMCS), data-centre and infrastructure partners, and where required by law or to protect our rights and users.

We do not sell your personal information.

We retain account and billing records for as long as your account is active and for any period afterwards required to meet legal, tax, and accounting obligations. Server logs are kept for a limited period for security and troubleshooting.

We use reasonable technical and organisational measures to protect your information, including encryption in transit and restricted access to systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The "Effective" date above reflects the latest revision, and material changes will be communicated through the client area or by email.

For privacy questions or requests, email support@oakroot.host.